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By this policy statement, our agency affirms our commitment to giving our clients quality service in the following areas: |
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Recruitment |
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When recruiting from abroad, we are governed by the Ministry Of Manpower (MOM) guidelines which, among other things, stipulate that the applicant shall be: |
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a. within the ages of 18 and 40
b. from approved source of countries
c. medically fit for work |
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Guarantee |
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In addition we guarantee that if any overseas recruit is subsequently not certified to be medically fit to work, we will repatriate the worker at our own expense and a furnish a replacement at no cost to the clients. |
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Replacement |
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If during the first three months of employment, our clients find the worker he/she has hired is not suitable, we shall offer our clients a replacement at a reduced cost as stipulated in the Service Agreement. |
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Advertisement |
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We subscribe to the principle of truth in advertising |
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a. We do not engage in bait and switch tactic |
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b. We honor what we advertise |
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c. We shall refrain from making racist or derogatory references with regards to the candidates in our advertisements. |
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Documentation Procedure |
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Prior to submitting an application for a Work Permit, we will properly identify the candidate so that our client will have no doubt that the applicant is in respect of the selected candidate. |
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Client Confidentiality |
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a. We shall ask for information about our client only if it is required for the purpose of applying for a work permit and will not divulge the information acquired to an unauthorized person.
b. We are committed to respect our client’s need for confidentiality of information given to us. |
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Orientation |
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Before a worker commences work, we shall give him/her an orientation to minimize any problem arising from cultural shock using: |
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a. Our in-house Dos and Don’ts List
b. MOM’s video Guide
c. MOM’s handbook for foreign workers |
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Basic Training |
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While we are not in the business of training the foreign workers, we will specify to our recruiters the basic skills required of the candidates as a Foreign Worker at their respective industries. |
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After-Sales Service |
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After the foreign worker has commenced work, we will provide counseling service to help mediate any dispute or resolve any grievances that may arise. |
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Code of Ethics
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In matters that cannot be easily quantifiable, we shall be guided by the Code of Ethics.
We affirm our commitment to the Policy Statement. |
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